Privacy policy

Last updated: August 25, 2026

This Privacy Policy explains how Noraya collects, uses, stores, and protects information when you visit or make a purchase through our online store.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

When you visit or use our store, we may collect information such as:

  • Your name.
  • Billing and shipping address.
  • Email address.
  • Telephone number, where provided.
  • Payment and transaction information.
  • Order history.
  • Information you provide when contacting customer support.
  • Device, browser, IP address, and website usage information.
  • Information collected through cookies and similar technologies.

We only collect information that is reasonably necessary to operate our business and provide our services.

2. How We Use Your Information

We may use your information to:

  • Process and fulfill orders.
  • Process payments.
  • Arrange shipping and delivery.
  • Send order confirmations and updates.
  • Provide customer support.
  • Respond to questions and requests.
  • Improve our website, products, and services.
  • Detect and prevent fraud, abuse, or unauthorized activity.
  • Comply with applicable legal obligations.
  • Send promotional communications where permitted and where applicable.

3. Cookies and Tracking Technologies

Noraya may use cookies, pixels, analytics tools, and similar technologies to improve website functionality and understand how visitors interact with our store.

These technologies may help us:

  • Remember preferences.
  • Keep shopping carts functioning.
  • Understand website traffic.
  • Measure marketing performance.
  • Improve website functionality.
  • Provide relevant advertising where applicable.

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of the website.

4. Payment Information

Payments may be processed through third-party payment providers. Noraya does not necessarily store complete payment card information on its own systems.

Payment providers may collect and process information according to their own privacy policies and security practices.

5. Sharing Information With Third Parties

We may share information with trusted third-party service providers when necessary to operate our business. These parties may include:

  • Payment processors.
  • Shipping and fulfillment providers.
  • E-commerce and website service providers.
  • Analytics and marketing providers.
  • Customer support platforms.
  • Fraud prevention and security services.
  • Government authorities or other parties when required by law.

We do not sell your personal information as part of our ordinary business operations.

6. Data Security

Noraya takes reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information for as long as reasonably necessary to provide our services, fulfill transactions, maintain business records, resolve disputes, prevent fraud, and comply with legal obligations.

8. Your Privacy Rights

Depending on your location and applicable law, you may have rights regarding your personal information, including the right to:

  • Request access to information we hold about you.
  • Request correction of inaccurate information.
  • Request deletion of certain personal information.
  • Object to or restrict certain processing activities.
  • Withdraw consent where processing is based on consent.
  • Request a copy of certain information.

To exercise applicable rights, contact us at norayastore@outlook.com.

We may need to verify your identity before processing certain requests.

9. Children's Privacy

Our website is not intended for children who are not legally permitted to use online shopping services in their jurisdiction. We do not knowingly collect personal information from children for purposes that are not permitted by applicable law.

10. Changes to This Privacy Policy

Noraya may update this Privacy Policy from time to time to reflect changes to our practices, services, or legal requirements.

Any updated version will be posted on this page with a revised "Last updated" date.

11. Contact Us

If you have questions or concerns about this Privacy Policy or how your information is handled, please contact:

Noraya
Email: norayastore@outlook.com