Shipping policy

Last updated: August 25, 2026

At Noraya, we work to process and ship orders as efficiently as possible. Please review the information below before placing your order.

1. Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully confirmed.

Orders may take additional time to process during weekends, holidays, promotional periods, or periods of unusually high order volume.

Once your order has been processed and shipped, you will receive shipping information by email where tracking is available.

2. Shipping Methods

Available shipping methods are displayed during checkout based on the delivery address, product availability, and shipping options applicable to your order.

Shipping charges, if applicable, will be displayed before you complete your purchase.

3. Estimated Delivery Times

Delivery times vary depending on the destination, shipping method, carrier, and other circumstances.

Estimated delivery timeframes shown at checkout are estimates rather than guaranteed delivery dates.

Carrier delays, customs processing, weather conditions, holidays, incorrect address information, and other circumstances outside Noraya's reasonable control may affect delivery times.

4. Order Tracking

When tracking is available, Noraya will provide tracking information after your order has been shipped.

You can use the tracking information provided to monitor the progress of your shipment.

Please allow some time for tracking information to become active after the carrier receives and scans the package.

5. International Shipping

Where international shipping is available, delivery times may vary significantly depending on the destination country and customs procedures.

International customers may be responsible for customs duties, import taxes, brokerage fees, or other charges imposed by the destination country, unless otherwise stated at checkout.

Noraya does not control customs processing times or fees imposed by local authorities.

6. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If you notice an error in your shipping address, please contact norayastore@outlook.com as soon as possible.

We will make reasonable efforts to assist with address corrections before an order is shipped, but we cannot guarantee that changes can be made after fulfillment has begun.

7. Delayed or Missing Packages

If your order has not arrived within the expected delivery timeframe, please first check the tracking information provided by the carrier.

If the tracking information indicates that the package has been delivered but you cannot locate it, please check with household members, neighbors, building management, or the carrier where appropriate.

If you still cannot locate your package, contact norayastore@outlook.com with your order number and tracking information so that we can assist you.

8. Damaged Packages

If your order arrives damaged, please contact norayastore@outlook.com as soon as possible.

Please provide your order number and clear photographs of the package and the damaged product. This information may be required to investigate the issue with the shipping carrier.

9. Delivery Issues Outside Our Control

Noraya is not responsible for delays caused by circumstances outside our reasonable control, including:

  • Carrier disruptions or delays.
  • Customs inspections or delays.
  • Severe weather.
  • Natural disasters.
  • Holidays or peak shipping periods.
  • Incorrect or incomplete delivery information.
  • Government restrictions or other unforeseen events.

We will nevertheless make reasonable efforts to assist customers in resolving shipping-related issues.

10. Contact Us

For questions regarding shipping, tracking, or delivery, please contact:

Noraya
Email: norayastore@outlook.com