Refund policy

Last updated: August 25, 2026

At Noraya, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may request a return or refund in accordance with the terms below.

1. Return Period

You may request a return within 30 days of receiving your order.

To be eligible for a return, please contact us at norayastore@outlook.com before sending any product back.

2. Return Conditions

To qualify for a return, the item must:

  • Be unused and in its original condition.
  • Be in the original packaging, where applicable.
  • Include all accessories, parts, and documentation originally provided.
  • Not show signs of damage caused by misuse, improper handling, or normal wear and tear.

Noraya reserves the right to refuse a return if the product does not meet these conditions.

3. How to Request a Return

To request a return:

  1. Contact norayastore@outlook.com with your order number and the reason for your return.
  2. Our customer support team will review your request and provide return instructions if your request is approved.
  3. Carefully package the product to prevent damage during transit.
  4. Send the product using the instructions provided by our support team.
  5. Once we receive and inspect the returned item, we will notify you regarding the status of your refund.

Please do not send an item back without contacting us first.

4. Refund Processing

Once your returned item has been received and inspected, approved refunds will be processed to the original payment method.

After Noraya processes the refund, the time required for the funds to appear in your account may depend on your bank, credit card company, or payment provider.

5. Return Shipping Costs

Unless the return is due to an error on our part, such as receiving an incorrect or defective item, return shipping costs may be the responsibility of the customer.

If your item arrives damaged, defective, or incorrect, please contact us at norayastore@outlook.com as soon as possible and include photographs or other relevant information.

6. Non-Refundable Items

Certain products may not be eligible for return or refund, including:

  • Gift cards.
  • Personalized or customized products.
  • Products that have been used, damaged, or altered after delivery.
  • Items that cannot be returned for hygiene or safety reasons, where applicable.
  • Any other products specifically identified as non-returnable at the time of purchase.

7. Exchanges

If you would like to exchange an item, please contact norayastore@outlook.com. Exchanges may be subject to product availability and the applicable return conditions.

8. Contact Us

For questions regarding returns or refunds, please contact:

Noraya
Email: norayastore@outlook.com